The West Coast BBQ Store ships to, Continental USA, Alaska & Hawaii.
Shipping to Alaska and Hawaii is by Marine Barge Forwarders in Seattle Washington. Please contact us directly via email or by telephone 1 855 380 6185 toll free from 8.30am to 8.30pm PST, to get shipping rates directly to Alaska and Hawaii.
SHIPPING INFORMATION
Shipping to Western European destinations is possible, for Cookshack Commercial Export model smokers only. Please do not inquire about shipping to other destinations in, for example, Eastern European Countries, Asia, China etc... as we are unable to ship to these destinations, and will not respond to emails from such. We do not ship to Canada.
Shipping Service is via UPS or FedEx Freight services. Shipping is standard shipping service which does not include powertailgate service. If this service is required, it is available on checkout. Powertailgate includes the following, removal of the shipment from the truck to a location that is within reasonable distance from the truck, all unpacking is the responsibility of the customer. Received shipments should be checked for visible damage and notated on the freight documents by the driver immediately. Damaged shipments should be brought to the attention of The West Coast BBQ Store within 48 hours.
Backwoods Smokers & Accessories:
Shipping charges apply to all Backwoods Smokers at this time. Order turn-around times are from 2 to 6 weeks depending on model. Backwoods Smokers and accessories are shipped within the USA via General Freight at this time, though special arrangements can be made for shipment to other international destinations. Call 1 855 380 6185 toll free for more information
Cookshack Home Smokers - Wood & Accessories:
Shipping is FREE on all new Cookshack Home Smokers. Accessories ship free only at time of purchasing your new smoker. Customers wishing to purchase accessories only, or smoking wood, will have shipping charges. Cookshack home use smokers are shipped via UPS only. Tracking is available on all Cookshack purchases within 24 hours of shipping date. Order turn-around times vary from 7 - 14 days depending on model. Cookshack smokers and accessories are shipped within the USA only at this time, though special arrangements may be made for shipment to other international destinations. Call 1 855 380 6185 toll free for more information
Shipping costs (if any) will be clearly indicated on each product page prior to checkout. Accessories ship at no additional cost only at time of purchasing your new smoker. Shipping times are from 7 - 21 days depending on availability. Stand alone purchases of accessories, wood or pellets will be charged shipping costs Cookshack Commercial smokers and accessories are shipped within the USA via UPS Freight. Arrangements may be made for shipment to other international destinations. Call 1 855 380 6185 toll free for more information
Alaska & Hawaii:
Shipping to Alaska and Hawaii will carry freight charges. For Alaska customers we will ship freeof charge to Alaska Marine Lines Receiving Dock Seattle Washington, or any other shipper prefered by the customer on the west coast of the USA. For further shipment (via barge or ship service) to Alaska at customers own expense. Hawaii Customers will need to call us at 1 855 380 6185 toll free for a shipping quote!
Cookshack Home Smokers:
30 day return guarantee. (Home smokers only)
If for any reason within 30 days from date of original purchase you are not fully satisfied with your Cookshack smoker oven you may return it for a full refund less shipping costs. Customer will be responsible for packaging, and all shipping costs. Smoker must not be damaged and show only normal usage. Refund will consist of... original purchase price less original ship to customer costs. Customer must call The West Coast BBQ Store for an RMA# before returning. Under no circumstances will smokers be accepted for return, or for partial credit or refund if no (RMA#) return merchandize authorization was issued from The West Coast BBQ Store. All Cooksahck Home Smokers are subject to a restocking fee of 20% plus original shipping costs, if returned after 30 days.
Please call our toll free number for assistance 1 866 577-5656
Cookshack Commercial Smokers: 30 day return guarantee (UNAVAILABLE FOR COMMERCIAL SMOKERS)
All Cooksahck Commercial Smokers including Fast Eddy Pellet Smokers are subject to a restocking fee of 20% plus original shipping costs, if returned after 30 days. All returns must be accompanied by an RMA number issued only by the West Coast BBQ Store. Returns without an RMA will be refused. Authorized Returns shipping costs paid by the customer.
Please call our toll free number for assistance 1 866 577-5656
Backwoods Smokers:
Refunds are not available for Backwoods Smokers. We will however under certain circumstances, issue a full store credit or authorize a refund at the discretion of The West Coast BBQ Store depending upon the circumstances. Shipping costs in the advent of an authorized return will be the responsibility of the purchaser. Warranties are through the manufacturer only.
Please call our toll free number for assistance 1 866 577-5656
When purchasing from The West Coast BBQ Store Online... we will require a valid email address (spam filters will block legitimate mail), and your daytime telephone number for our records and communication purposes. Failure to include this information at the time of purchase will hamper communication and slow down processing of your order
The West Coast BBQ Store will do everything possible to insure your 100% satisfaction with the service and products purchased on our store.
We will do our Best help with any and all inquiries concerning our services and products.
"Home Smokers" damaged during the shipping process should be brought to our attention immediately or within: 48 hours to insure a claim can be made on our behalf
Shipping damaged smoker's and accessories will be replaced at our expense and as quickly as possible!
Always inspect your delivery before signing acceptance! if anything is missing or if there is any damage you may refuse the delivery or accept and have delivery person notate on delivery form. Should the unit(s) unfortunately be damaged, call us immediately or as soon as possible 1 855 380 6185 toll free 8.30am-8.30pm Pdt.
Online Credit Card payments made online, on the web store, should reflect the total cost at time of purchase.
Fee's collected from your country of origin (excluding the USA) ie: (duty or taxes) are not the responsibility of "The West Coast BBQ Store".
Warranty on any and all new Merchandise sold on the The West Coast BBQ Store is provided by the repective manufacturers, and varies depending on the product. The West Coast BBQ Store further guarantees your 100% satisfaction with all products sold on our store and will make every effort to resolve any and all concerns our customers may from time to time experience. We want your buying experience to be pleasurable!
Commercial Smokers Commercial smokers and accessories are sold to commercial customers with the implicit understanding that, no warranty of usability is expressed or implied with respect to local, state or federal laws pertaining to plumbing, electrical, exhausting and general usage of our products in your new or existing establishment! Customers are soley responsible to make sure prior to purchase as to the requirements in the area of the operation
"The West Coast BBQ Store" assumes no responsibility for defects in the products sold at our online store. 1(a)Products shown to be defective in workmanship or Quality shall be warranted by the manufacturer for the period stated by there implied warranty, if any. The remedy for products found to be defective will be at the sole discretion (a) of the Manufacturer or (b) the "The West Coast BBQ Store".
Expressed Warranties on food products are limited to "Customer Satisfaction" Although no written warranty is given there is an implied warranty of "Product Satisfaction"
The "The West Coast BBQ Store" accepts no liability of any kind for Injury or Damage resulting in the use or misuse of any or all products sold and used on the "The West Coast BBQ Store".
The West Coast BBQ Store" is acting as agent for all products sold on the online web site., and has no control over changes in specifications, and length of Warranties on products sold. (information & specifications on products sold is updated with regularity)
The "The West Coast BBQ Store" accepts no resposibility for typographical errors in any and all advertisements, products and descriptions therein on The West Coast BBQ Store.com Should an error be found in an advertised product, ie. either in description or price. The only remedy will be to refund the customer the full purchase price of the advertised product to be found in error. No other remedy or damages will be the responsibility of The West Coast BBQ Store.com
ACCEPTANCE OF TERMS & POLICIES
By using this web site you... "The Customer, Purchaser, Consumer" accept and agree to all terms and policies relating to purchases made on the web site. In the advent of a dispute or disagreement the terms and policies set out on this page will be bound by both parties. All policies and terms of purchase, are subject to change or modification at any time without notice! It is the sole responsibility of the "The Customer, Purchaser, Consumer" to read this material. Should you have questions or concerns relating to this information please call our consumer relations department. 1 855 380 6185
The information contained on this page "shipping.html-page" of the web store contains all our current policies regarding; Warranties, Refunds & Exchanges, General Shipping Policy, Product Shipping Policies & Terms Of Usage Acceptance.
The West Coast BBQ Store reserves the right to; Change, Modify or Omit, any or all of the information contained in this web site without prior written or verbal notice.
The West Coast BBQ Store is not responsibe for accidental or otherwise typographical errors on this web site.
